Recall Advisory

Hampton Direct, Inc. in partnership with the U.S. Consumer Product Safety Commission is releasing this recall advisory, downloadable in Microsoft Word format here, or Adobe PDF format here.

We are currently engaged in a voluntary recall of Magnetic Alphabet and Number Trains purchased prior to August 2007 from Johnson Smith Company, Paragon Gifts, and Starcrest Products of California. Purchases from catalogs and retailers other than the three catalogs noted above are not subject to this recall. For more information, please contact those catalogs/retailers directly.

Individuals who purchased trains prior to August 2007 from Johnson Smith Company, Paragon Gifts, and Starcrest Products of California will be sent a replacement of the train(s) ordered, at no cost. Individuals who purchased trains prior to August 2007 from Johnson Smith Company, Paragon Gifts, and Starcrest Products of California will be sent a replacement of the train(s) ordered, at no cost.

As the result of minor unforeseen production delays, as well as stricter importing regulations within China pertaining to the manufacture and exportation of wooden toys, the replacement trains (alphabet version) have been delayed by approximately two months.  The majority of replacement trains are already on their way to homes, if not having already arrived, but a small number of consumers will not receive theirs until around January 10.  We apologize for any inconvenience due to this uncontrollable delay, and if you have not received the replacement train by the date mentioned, please feel free to follow up with us and let us know the catalog from which the product was ordered, so that we can better track the shipment for you. In the meantime, if you have not already done so, we ask that you dispose of your train set immediately.